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Slovenščina EOQ Congress


The Preliminary programme presents the basic information of both the Pre-congress and Congress itself, i.e. workshop content and list of lecturers, titles of their abstracts and the organisations/countries where they come from. The content can be seen by clicking on the title of each presentation.

The final programme, with the timings and location of each module, will be announced at the beginning of September after the programme committee confirms the acceptance of papers. Some additional inputs will be added, such as presentations of EOQ Quality Awards candidates.


Workshop 1

Quality&Business Performance

Gregory H. Watson

Managing for Quality Instead of Merely Managing Quality - Improving the Quality of Business

Workshop 2


Narayanan Ramanathan

Quality Management in the Service of Planet Earth

Workshop 3


Fernando Sierra
Practical Introduction to Lean Tool

Richard Keegan
Understanding Simple Lean - how to use some effective and powerful proven tools

EOQ CONGRESS, October 11th and 12th

Welcome speakers

Janez Benčina, President of SZKO
Miro Cerar
, Prime Minister of the Republic of Slovenia
Violeta Bulc, European Commissioner for Transport
Boris Koprivnikar, Minister of Public Affairs
Torolf Paulhus, EOQ President


Maryam Al Hamadi, Ministry of Cabinet Affairs, UAE
An integrated model to improve competitiveness in the public sector - UAE National Agenda and Performance Management Framework
Joseph A. DeFeo, Juran Institute, USA
Quality Leadership in a Nanosecond
Mingzhu Dong, GREE Electric Appliances Inc. of Zhuhai, China
Guarantee of Quality is the Social Responsibility for an Enterprise
Tory Johnson, IBM Systems, USA
Quality Driven Business Transformation: What You Don't Know
Noriaki Kano, Tokyo University of Science, Japan
Quality Theory as a tool from Customer Satisfaction to Customer Delight
Patricia C. La Londe, ASQ, USA
Rising Economics Power of Quality
Benedikt Sommerhoff, DGQ, Germany
Manifesto for agile quality management
Velimir Srića, University of Zagreb, Croatia
Quality Management in the Digital Era
Gregory H. Watson, Business Excellence Solutions, Ltd., Finland
Quality Drives Efficiency
Mohamed Zairi, University of Bradford, United Kingdom
From Quality in our life to quality of our life



Marilyn Dyason, Michael Kaye, The Wheelhouse, UK
The Impact of Technological Advances on the Quality of Justice
David Gil, Patrick Palmier, Celine Depiere, Chargé d'études ITS au Cerema Nord-Picardie, France
Concept of « In Vivo » Evaluation to exceed Deming Wheel methodology
Ansie Harding, Quay van der Hoff, Department of Mathematics, University of Pretoria, South Africa
Improvement of a teaching model by means of constraints analysis
David Hutchins, International Quality College, UK
Quality without Borders
Milan Hutyra, Technical University of Ostrava, Czech Republic
Quality of university and comprehensive approach to its assessment
Karmen Kern Pipan, Jurij Bertok, Igor Kotnik, Ministry of Public Adminitration of Republic Slovenia
Challenges and Experiences of Pilot Project Big Data in Ministry of Public Administration
Nina Langerholc Čebokli, Ministry of Public Adminitration of Republic Slovenia
Partnership for Change Programme
Hakan Simsek, Onur Erdogan, Nesibe Ozen Cinar, Fatih Tekmen, TÜBİTAK BİLGEM Software Technologies Research Institute, Turkey
An Industrial Experience in CMMI L5 Improvement Opportunity: Implementing Usability
Xin Sun, Jiankun Zhao, Qing Lu, China Association for Quality, China
Status of Chinese Manufacturing Enterprises: Based on Quality Management Surveys
Zhang Cui-hua, Li Chun-yu, Shi Quan-jie, I.E. Project Center, Department of Industrial Engineering, School of Business Administration, Northeastern University China, China
Research on Logistics Service Quality Control Considering Reference Dependence and Fair Concern under Demand Update


Grace Brannan, Christopher Stewart, Campbell University School of Osteopathic Medicine, USA
The Role of Technology in the Quality Improvement Training of Medical Trainees: A Critical Review
Elmer Corbin, ASQ, USA
Transforming Healthcare and Improving Lives with IBM Watson Cognitive Technology
Ikonomou Georgia, Karababa Photini, Krommydas George, Komnos Apostolos, Anastasopoulos Christos, Mavroeidis Vasileios, Hellenic Open University, Greece; General Hospital of Larissa, Greece
The Perspective of EN 15224:2012 'Healthcare services - Quality Management Systems - Requirements based on ISO EN 9001:2008' Implementation to Intensive Care Units of Greek hospitals
Karmen Janša, Aleksander Stepanović, Janez Poklukar, Splošna Bolnišnica Jesenice, Slovenia
Electronic Consultation between Family Doctor and Clinical Specialist - Presentation of Pilot Project in Gorenjska Region
Karmen Janša, Aleša Lotrič Dolinar, Petra Došenović Bonča, Jurij Stariha, Jesenice General Hospital, Slovenia
Assessing the cost of diabetes mellitus related acute cardiovascular events in Slovenia: Building the evidence base for improved treatment and disease management practices
Sandra Jerebic, Mojca Strgar, Jesenice General Hospital, Slovenia
Burnout Syndrome - An Indication of Organizational Climate and Culture
Shogo Kato, National Center for Child Health and Development, Japan
A Method for Standardization of Rehabilitation Interventions
Jana Lavtižar, Jesenice General Hospital, Slovenia
Hand hygiene - E education
Glenn Mazur, QFD Institute, ICQFD, USA
ISO 16355 for Digital Health Records
Breda Pavlenč, Tanja Pristavec, Jesenice General Hospital, Slovenia
Involving employees in the improvement process-a key factor in ensuring the continued growth of quality in organizaciji
Brigita Putar, Jernej Tomšič, Topolsica Hospital, Slovenia
Integration and control of implemented quality measures, risks and objectives
Polonca Rihtaršič, Zorica Panić, Tjaša Čebašek, Jesenice General Hospital, Slovenia
The approach to early detection and prevention of traumatologist's patients status
Charlotte J Roberts, ICHOM, Hamilton House, UK
The International Consortium for Health Outcomes Measurement: Standardised outcomes that matter most to patients
Satoko Tsuru, Akira Shindo, Shizuka Morimatsu, Kumiko Sudo, Akihide Masumoto, Miho Omori, The University of Tokyo, Japan
Change management for Productivity Improvement in Hospital using Structured Documentation System for Nursing


Matthew Barsalou, BorgWarner Turbo Systems Engineering GmbH, Germany
Ten Tips for Root Cause Analysis
Nataša Gladovič, Rajko Novak, Atlantic Grupa, Slovenia
From Quality to Excellence - an example from the food industry
Jing Quan, Li Jingyuan, China academy of launch vehicle technology, China
Research on Application of Aerospace Product Successful Data Envelope analysis
Vadim Lapidus, Alexander Grachev, Alexei Olukhov, «Centr Prioritet», Russia
Quality Lean Management System (QLMS)
Rok Sobočan, Tricikel, d.o.o., Slovenia
Enterprise management system
Naya von Randow, Arne Ramm, Robert Dust, Technical University of Berlin, Germany
Preventive Quality Management for mobility services using data analytic methods
Yang Shuangjin, Li Jingyuan, Wang Liwei, China academy of launch vehicle technology, China
Innovation and practice of aerospace products closed loop problem solving management
Zhang tao, Beijing institute of space long march vehicle, China
The development and historical retrospection of Space systems-Closed Loop Problem Solving Management


Ogun Basgoz, Mitas Energy and Metal Construction Inc., Turkey
Importance of Control Stages in Quality Control
Bogdan Blagojevič, Marjan Eberlinc, Franc Žlahtič, Plinovodi d.o.o., Slovenia
Quality Control of Calorific Value and Relative Density of Natural Gas in the Slovenian Transmission System
Fan Yuan, Wen Yi, Nuclear Power Institute of China, China
Evaluation of Design Process Capacity Based on SPC
Peter Hvastja, Energetika Ljubljana, Slovenia
How to involve the employees in process thinking
Siret Kegel, Elektrilevi OÜ, Estonia
Smart Grid in Customer Service
Gregor Kita, Elektro Ljubljana d.d., Slovenia
Internal control in Electrical distribution company Elektro Ljubljana d.d.
Kristijan Koželj, Damjan Bobek, Anton Kos, Elektro Celje, d.d., Slovenia
Involving consumers in the programmes of consumption adjustment by using dynamic tariffing within the European project FLEX4GRID
Lu Yeming, Nuclear Power Institute of China, China
The digital technology development in Instrument and Control system of nuclear power plant
Mateja Nadižar Svet, Peter Baloh, Elektro Gorenjska, d .d., Slovenia
EFQM model as the key strategic and operational tool towards the digital era
Marta Svoljsak Jerman, Alenka Ott Saponia, Marko Rozman, Petrol d.d., Ljubljana, Slovenia
Quality with Regard to the Sustainable Development Methodology
Yong Hui, Nuclear Power Institute of China, China
Analysis of the Creating of Corporate Quality Culture

Small and Medium Enterprises

Daniela Barajas Cicourel, Universidad Autónoma de Guadalajara, Mexico
Anti-Bribery Evaluation of Business Associates Through Expert Systems
Manfred Fehr, Federal University, Institute of Geography, Brazil
Objective scoring models measure quality as fraction of excellence
Luis Miguel Fonseca, José Pedro Domingues, ISEP-IPP - School of Engineering Polytechnic of Porto, Portugal
Leading Quality in the 21st Century: profiles of Quality and Organizational Excellence Managers
Aleš Gačnik, Mihály Vörös, University of Primorska, Department of Cultural Tourism, Slovenia
Protected Food & Wine Products as Driving Forces of Gastronomic Tourism Development in Slovenia and Hungary
Robert Hierl, Leadership-Services, Germany
Via Industry 4.0 to excellent Products & Processes
Richard Keegan, Enterprise Ireland, Ireland
Lean- But, not as we know it! - The Irish Experience
Vidosav D. Majstorović, Mirjana Velimirović, Marija Glišić, Nemanja Gligorijević, Vladeta Bošković, Oliver Stanarević, Milan Rančić, University of Belgrade, Serbia
ISO 9001: 2015 AS A BASIS FOR QUALITY IMPROVEMENT IN SMEs - Case Studies from Serbia
Arben Memo, Ermal Çifligu, Leonat Luli, Besmir Zanaj, Dep. of Chemistry, Faculty of Natural Sciences, Tirana University, Albania
Quality & IMS knowledge-based system build on TWiki platform
Patrick Mongillon, AQM Conseil, France
Rexcelys Global Performance Assessment for SME's
Gentian Muça, Leonat Luli, Enilda Lama, Arben Memo, European Quality Safety Control, Certifying Body, Albania
The role of the Quality Manager in developing economies for transforming the organisations towards excellence using the new requirements of ISO 9001:2015 Model
Fernando Sierra, EUSKALIT, Basque Foundation for Excellence, Spain
Key element for SME's competitiveness


Digital Agenda and Industry 4.0

Rožle Penca, Smart Factory, Slovenia
Smart factory: experience from IKEA
Igor Lekše, Janez Sluga, TPV d.o.o., Slovenia
Automatization of internal logistic using automatic guided vehicles
Iztok Renčelj, Post of Slovenia, Slovenia
Digital transformations the Post of Slovenia - an example of business model change
Wang Guohua, Nuclear Power Institute of China, China
Informatization and Quality Management

From Quality to Excellence - Models of Excellence

Manon Duclos, Jean-Claude Savard, Quebec Society for Quality (MQQ), Canada
Achieving excellence with structured networking: A Canadian Case Study
Mohammad Habib, Ministry of Cabinet Affairs, UAE
Government Excellence System - Sustainability and outcomes impact on the Future of the Government Organizations
Tamas Kasza, International Consultant Association, Hungary
The excellent sales model
Isaac Sheps, Central committee for MSS, the Standards Institution of Israel, Israel
Quality management and Organization success
Mohit Singh, Mahavir P. Tiwari, Quality Council of India, an autonomous body of Ministry of Commerce & Industry, Government of India, Institution of Engineers Building, India; Bahadur Shah Zafar Marg, India
Zero Defect Zero Effect (ZED) Maturity Assessment Model
Kristina Zgodavova, Pavol Palfy, Technical University of Kosice, Slovakia
The Impact of the Organization Management System Model on its Level of Excellence

Transformation and Change Management

Juhani Anttila, Kari Jussila, International Academy for Quality (IAQ), Finland
Out of the crisis of the quality profession: The new renaissance in the quality discipline
Mila Božič, BE-i Institute, Slovenia
QP - Becoming an inspiring Leader to transform Quality
Anni Koubek, Quality Austria, Austria
Quality beyond ISO 9001 - "agile quality management"
Peter Kunc, Institut SCIENTIS, Slovenia
How to overcome resistance to change
Alexander Linczényi, Renata Nováková, Faculty of Material Sciences and Technology in Trnava, Slovak Republic
Crisis of Quality Management

Competencies Required for Managing Quality and Quality of Management in the Digital Era

Hans-Jürgen August, Siemens Convergence Creators, Austria
Quality Management 4.0: Skills and Competencies to Master the Challenge
Živa Cotič, Jani Zupan, Profil d.o.o., Slovenia
Quality recruitment in digital era
Elizabeth M. Keim, Managing Partner, Integrated Quality Resources, LLC, USA
Changing Competencies for the Quality Professional to Succeed in the Future
Miha Klinar, Gigodesign, Slovenia
KCDM project: Achieving Business Excellence Through Design
Jelica L. Lajovic, Aleš Mikeln, Iskratel, Vzajemna, Slovenia
The increase of employee's engagement and quality of processes with targeted management
Ondřej Landa, Inventa Ltd, Prague, Czech Republic
Three post-Druckerian paradigm shifts in management - implications for Digital Era competencies
Lars Sörqvist, International Academy for Quality (IAQ), Sweden
Integrated management of quality, digitalization and innovation
Willy Vandenbrande, QS Consult, Belgium
Will the Quality Profession Survive the Digital Revolution?

Quality Standards, Programmes, Tools

Kristin Case, PE CaseConsults, USA
ISO 9001:2015 - Efficient Transition to an Effective System
Nigel H. Croft, ISO/TC176/SC2 (Quality Systems), UK
The new era of management system standards - contributing to the UN's sustainable development goals for 2030
Li-Fei Chen, Wei-Chia Huang, Dimitri Cayard, Chao-Ton Su, National Tsing Hua University, Taiwan
Using Clustering Analysis and SN Ratio to Classify Quality Attributes in the Kano Model: An Empirical Study
Ömer Özkan, Petkim Petrochemicals Inc., Turkey
Implementation of ISO 9001 Quality Management System 2015 Revision in Petrochemical Sector
Harnek Singh, Asia Pacific Quality Organisation, Singapore
ISO 9001 QMS Standard: A Key Building Block for Business Excellence

IT Solutions for Quality Support

Aleš Brglez, David Dokl, Matej Mogilnicki, Gorenje d.d., Slovenia
Failure rate forecasting as tool for quality improvement and cost reduction
Miran Novak, Informatika, Slovenia
Ali pridobitev certifikata ISO/IEC 27001 zagotavlja informacijsko varnost in zakaj ne?
Darja Perko, Eurotronik Kranj d. o. o., Slovenia
iTool for quality improvement and optimization of working processes in health-care institutions
Dejan Podgoršek, IBM Slovenija, d.o.o., Slovenia
Cognitive manufacturing and Industry 4.0
Mikko Rajala, Henri Jarrett, Jukka-Matti Turtiainen, Aalto University, Finland
A Blended Learning Approach to Lean Six Sigma Green Belt Education for European Students
Borut Rihtaršič, Alojzij Sluga, Litostroj Power d.o.o., Slovenia
Quality management in the era of IoT & Big Data: a case study in ETO company
Ivan Vidaković, Microsoft Croatia
Quality Challenges with Digital transformation

Quality - Environment - Circular Economy

Miroslav Drljača, Aviation Airport Academy & Croatian Quality Managers Societ, Croatia
Effective Waste Management As Part of The Concept of Circular Economy
Ali Serdar Gültekin, Serhat Gümüş, TUSAS Aerospace Industries Inc, Turkey
Product Development Capability Assessment in Aerospace Projects
Albin Kälin, Marko Krajner, EPEA Switzerland GmbH (CEO), Switzerland
Cradle to Cradle
Narayanan Ramanathan, SRF Limited, India
Societal Quality: The Means to Thriving in a Healthy Planet
Aleš Ugovšek, Barbara Šubic, M SORA d.d., Slovenia
Wooden windows in circular economy

EOQ Product Portfolio

Onur Seçkin, Turkish Standards Institution, Turkey
COC - COB Certification Scheme
An Kint, Flemish Quality Management Centre, Belgium
Body of knowledge
Zoran Lekič, Slovenian Association for Quality and Excellence, Slovenia
National Quality Mark Recognized by EOQ
Patrick Mongillon, France Qualité, France
Thomas Votsmeier, German Society for Quality, Germany
EOQ personnel certification - scheme development activities and recognition status at EA
Gregory H. Watson, Business Excellence Solutions, Ltd., Finland
Continual Improvement Model Update

EOQ / SINO Forum

Niklas Blomqvist, Swedish Association for Quality (SEAQ), Sweden
What is quality going to be in the future? perspective...
Peng Lihua, Ding Yuankang, Yang Kun, Qingdao Winxin Bus Company of Jiaoyun Group, China
High-quality Service Contributes to Excellent Brand
Geert Roelens, G@speak, Belgium
Quality Made in China - is this the New Normal?
Xu Jiangming, Jia Weijiang, Nuclear Power Institute of China, China
Practice of Quality Assurance for Nuclear Power Research Project Base on Merging Quality Management System