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English EOQ Kongres

Program

Preliminarni program predstavlja osnovne informacije o predkongresnih delavnicah in osrednjem kongresu. Navedeni so vsi avtorji, naslovi referatov ter organizacije in države od koder prihajajo. Vsebina referata se odpre s klikom na naslov referata.

Končni program, z urnikom in lokacijo vsakega modula, bo objavljen v začetku septembra, ko bo programska komisija pregledala in potrdila vse referate. Nekaj sprememb prav gotovo bo pri predstavitvah referatov in kandidatov za EOQ nagrade kakovosti.

PREDKONGRESNE DELAVNICE, 10. oktober

Delavnica 1

Kakovost in poslovna uspešnost

Gregory H. Watson

Vodenje za kakovost in ne samo vodenje kakovosti - kako izboljšati poslovno uspešnost

Delavnica 2

Kakovost in okolje

Narayanan Ramanathan

Upravljanje kakovosti za boljše življenje na planetu Zemlja

Delavnica 3

Kakovost v malih in srednjih podjetjih

Fernando Sierra
Praktični primeri za orodja vitkosti

Richard Keegan
Razumevanje vitkosti – kako uporabljati nekaj preizkušenih in učinkovitih orodij

EOQ KONGRES, 11. in 12. oktober

Pozdravni nagovori

Janez Benčina, predsednik organizacijskega odbora
Miro Cerar
, predsednik Vlade Republike Slovenije
Violeta Bulc, Evropska komisarka za transport
Boris Koprivnikar, minister za javno upravo
Torolf Paulhus, predsednik EOQ

PLENARNI DEL

Maryam Al Hamadi, Ministry of Cabinet Affairs, ZAE
An integrated model to improve competitiveness in the public sector - UAE National Agenda and Performance Management Framework
Joseph A. DeFeo, Juran Institute, ZDA
Quality Leadership in a Nanosecond
Mingzhu Dong, GREE Electric Appliances Inc. of Zhuhai, Kitajska
Guarantee of Quality is the Social Responsibility for an Enterprise
Tory Johnson, IBM Systems, ZDA
Quality Driven Business Transformation: What You Don't Know
Noriaki Kano, Tokyo University of Science, Japonska
Quality Theory as a tool from Customer Satisfaction to Customer Delight
Patricia C. La Londe, ASQ, ZDA
Rising Economics Power of Quality
Benedikt Sommerhoff, DGQ, Nemčija
Manifesto for agile quality management
Velimir Srića, University of Zagreb, Hrvaška
Quality Management in the Digital Era
Gregory H. Watson, Business Excellence Solutions, Ltd., Finska
Quality Drives Efficiency
Mohamed Zairi, University of Bradford, Združeno kraljestvo
From Quality in our life to quality of our life

SEKTORJI

Javni sektor/državna uprava

Marilyn Dyason, Michael Kaye, The Wheelhouse, Združeno kraljestvo
The Impact of Technological Advances on the Quality of Justice
David Gil, Patrick Palmier, Celine Depiere, Chargé d'études ITS au Cerema Nord-Picardie, Francija
Concept of « In Vivo » Evaluation to exceed Deming Wheel methodology
Ansie Harding, Quay van der Hoff, Department of Mathematics, University of Pretoria, Južna Afrika
Improvement of a teaching model by means of constraints analysis
David Hutchins, International Quality College, Združeno kraljestvo
Quality without Borders
Milan Hutyra, Technical University of Ostrava, Češka
Quality of university and comprehensive approach to its assessment
Karmen Kern Pipan, Jurij Bertok, Igor Kotnik, Ministrstvo za javno upravo Republike Slovenije
Challenges and Experiences of Pilot Project Big Data in Ministry of Public Administration
Nina Langerholc Čebokli, Ministrstvo za javno upravo Republike Slovenije
Partnership for Change Programme
Hakan Simsek, Onur Erdogan, Nesibe Ozen Cinar, Fatih Tekmen, TÜBİTAK BİLGEM Software Technologies Research Institute, Turčija
An Industrial Experience in CMMI L5 Improvement Opportunity: Implementing Usability
Xin Sun, Jiankun Zhao, Qing Lu, China Association for Quality, Kitajska
Status of Chinese Manufacturing Enterprises: Based on Quality Management Surveys
Zhang Cui-hua, Li Chun-yu, Shi Quan-jie, I.E. Project Center, Department of Industrial Engineering, School of Business Administration, Northeastern University China, Kitajska
Research on Logistics Service Quality Control Considering Reference Dependence and Fair Concern under Demand Update

Zdravstvo

Grace Brannan, Christopher Stewart, Campbell University School of Osteopathic Medicine, ZDA
The Role of Technology in the Quality Improvement Training of Medical Trainees: A Critical Review
Elmer Corbin, ASQ, ZDA
Transforming Healthcare and Improving Lives with IBM Watson Cognitive Technology
Ikonomou Georgia, Karababa Photini, Krommydas George, Komnos Apostolos, Anastasopoulos Christos, Mavroeidis Vasileios, Hellenic Open University, Greece; General Hospital of Larissa, Grčija
The Perspective of EN 15224:2012 'Healthcare services - Quality Management Systems - Requirements based on ISO EN 9001:2008' Implementation to Intensive Care Units of Greek hospitals
Karmen Janša, Aleksander Stepanović, Janez Poklukar, Splošna Bolnišnica Jesenice, Slovenija
Electronic Consultation between Family Doctor and Clinical Specialist - Presentation of Pilot Project in Gorenjska Region
Karmen Janša, Aleša Lotrič Dolinar, Petra Došenović Bonča, Jurij Stariha, Jesenice General Hospital, Slovenija
Assessing the cost of diabetes mellitus related acute cardiovascular events in Slovenia: Building the evidence base for improved treatment and disease management practices
Sandra Jerebic, Mojca Strgar, Jesenice General Hospital, Slovenija
Burnout Syndrome - An Indication of Organizational Climate and Culture
Shogo Kato, National Center for Child Health and Development, Japonska
A Method for Standardization of Rehabilitation Interventions
Jana Lavtižar, Jesenice General Hospital, Slovenija
Hand hygiene - E education
Glenn Mazur, QFD Institute, ICQFD, ZDA
ISO 16355 for Digital Health Records
Breda Pavlenč, Tanja Pristavec, Jesenice General Hospital, Slovenija
Involving employees in the improvement process-a key factor in ensuring the continued growth of quality in organizaciji
Brigita Putar, Jernej Tomšič, Topolsica Hospital, Slovenija
Integration and control of implemented quality measures, risks and objectives
Polonca Rihtaršič, Zorica Panić, Tjaša Čebašek, Jesenice General Hospital, Slovenija
The approach to early detection and prevention of traumatologist's patients status
Charlotte J Roberts, ICHOM, Hamilton House, Združeno kraljestvo
The International Consortium for Health Outcomes Measurement: Standardised outcomes that matter most to patients
Satoko Tsuru, Akira Shindo, Shizuka Morimatsu, Kumiko Sudo, Akihide Masumoto, Miho Omori, The University of Tokyo, Japonska
Change management for Productivity Improvement in Hospital using Structured Documentation System for Nursing

Industrija

Matthew Barsalou, BorgWarner Turbo Systems Engineering GmbH, Nemčija
Ten Tips for Root Cause Analysis
Nataša Gladovič, Rajko Novak, Atlantic Grupa, Slovenija
From Quality to Excellence - an example from the food industry
Jing Quan, Li Jingyuan, China academy of launch vehicle technology, Kitajska
Research on Application of Aerospace Product Successful Data Envelope analysis
Vadim Lapidus, Alexander Grachev, Alexei Olukhov, «Centr Prioritet», Rusija
Quality Lean Management System (QLMS)
Rok Sobočan, Tricikel, d.o.o., Slovenija
Enterprise management system
Naya von Randow, Arne Ramm, Robert Dust, Technical University of Berlin, Nemčija
Preventive Quality Management for mobility services using data analytic methods
Yang Shuangjin, Li Jingyuan, Wang Liwei, China academy of launch vehicle technology, Kitajska
Innovation and practice of aerospace products closed loop problem solving management
Zhang tao, Beijing institute of space long march vehicle, Kitajska
The development and historical retrospection of Space systems-Closed Loop Problem Solving Management

Energija

Ogun Basgoz, Mitas Energy and Metal Construction Inc., Turčija
Importance of Control Stages in Quality Control
Bogdan Blagojevič, Marjan Eberlinc, Franc Žlahtič, Plinovodi d.o.o., Slovenija
Quality Control of Calorific Value and Relative Density of Natural Gas in the Slovenian Transmission System
Fan Yuan, Wen Yi, Nuclear Power Institute of China, Kitajska
Evaluation of Design Process Capacity Based on SPC
Peter Hvastja, Energetika Ljubljana, Slovenija
How to involve the employees in process thinking
Siret Kegel, Elektrilevi OÜ, Estonija
Smart Grid in Customer Service
Gregor Kita, Elektro Ljubljana d.d., Slovenija
Internal control in Electrical distribution company Elektro Ljubljana d.d.
Kristijan Koželj, Damjan Bobek, Anton Kos, Elektro Celje, d.d., Slovenija
Involving consumers in the programmes of consumption adjustment by using dynamic tariffing within the European project FLEX4GRID
Lu Yeming, Nuclear Power Institute of China, Kitajska
The digital technology development in Instrument and Control system of nuclear power plant
Mateja Nadižar Svet, Peter Baloh, Elektro Gorenjska, d .d., Slovenija
EFQM model as the key strategic and operational tool towards the digital era
Marta Svoljsak Jerman, Alenka Ott Saponia, Marko Rozman, Petrol d.d., Ljubljana, Slovenija
Quality with Regard to the Sustainable Development Methodology
Yong Hui, Nuclear Power Institute of China, Kitajska
Analysis of the Creating of Corporate Quality Culture

Mala in srednja podjetja

Daniela Barajas Cicourel, Universidad Autónoma de Guadalajara, Mehika
Anti-Bribery Evaluation of Business Associates Through Expert Systems
Manfred Fehr, Federal University, Institute of Geography, Brazilija
Objective scoring models measure quality as fraction of excellence
Luis Miguel Fonseca, José Pedro Domingues, ISEP-IPP - School of Engineering Polytechnic of Porto, Portugalska
Leading Quality in the 21st Century: profiles of Quality and Organizational Excellence Managers
Aleš Gačnik, Mihály Vörös, University of Primorska, Department of Cultural Tourism, Slovenija
Protected Food & Wine Products as Driving Forces of Gastronomic Tourism Development in Slovenia and Hungary
Robert Hierl, Leadership-Services, Nemčija
Via Industry 4.0 to excellent Products & Processes
Richard Keegan, Enterprise Ireland, Irska
Lean- But, not as we know it! - The Irish Experience
Vidosav D. Majstorović, Mirjana Velimirović, Marija Glišić, Nemanja Gligorijević, Vladeta Bošković, Oliver Stanarević, Milan Rančić, University of Belgrade, Srbija
ISO 9001: 2015 AS A BASIS FOR QUALITY IMPROVEMENT IN SMEs - Case Studies from Serbia
Arben Memo, Ermal Çifligu, Leonat Luli, Besmir Zanaj, Dep. of Chemistry, Faculty of Natural Sciences, Tirana University, Albanija
Quality & IMS knowledge-based system build on TWiki platform
Patrick Mongillon, AQM Conseil, Francija
Rexcelys Global Performance Assessment for SME's
Gentian Muça, Leonat Luli, Enilda Lama, Arben Memo, European Quality Safety Control, Certifying Body, Albanija
The role of the Quality Manager in developing economies for transforming the organisations towards excellence using the new requirements of ISO 9001:2015 Model
Fernando Sierra, EUSKALIT, Basque Foundation for Excellence, Španija
Key element for SME's competitiveness

TEME

Digitalna agenda in industrija 4.0

Rožle Penca, Smart Factory, Slovenija
Smart factory: experience from IKEA
Igor Lekše, Janez Sluga, TPV d.o.o., Slovenija
Automatization of internal logistic using automatic guided vehicles
Iztok Renčelj, Post of Slovenia, Slovenija
Digital transformations the Post of Slovenia - an example of business model change
Wang Guohua, Nuclear Power Institute of China, Kitajska
Informatization and Quality Management

Od kakovosti do odličnosti - modeli odličnosti

Manon Duclos, Jean-Claude Savard, Quebec Society for Quality (MQQ), Kanada
Achieving excellence with structured networking: A Canadian Case Study
Mohammad Habib, Ministry of Cabinet Affairs, ZAE
Government Excellence System - Sustainability and outcomes impact on the Future of the Government Organizations
Tamas Kasza, International Consultant Association, Madžarska
The excellent sales model
Isaac Sheps, Central committee for MSS, the Standards Institution of Israel, Izrael
Quality management and Organization success
Mohit Singh, Mahavir P. Tiwari, Quality Council of India, an autonomous body of Ministry of Commerce & Industry, Government of India, Institution of Engineers Building, India; Bahadur Shah Zafar Marg, Indija
Zero Defect Zero Effect (ZED) Maturity Assessment Model
Kristina Zgodavova, Pavol Palfy, Technical University of Kosice, Slovaška
The Impact of the Organization Management System Model on its Level of Excellence

Transformacija in obvladovanje sprememb

Juhani Anttila, Kari Jussila, International Academy for Quality (IAQ), Finska
Out of the crisis of the quality profession: The new renaissance in the quality discipline
Mila Božič, BE-i Institute, Slovenija
QP - Becoming an inspiring Leader to transform Quality
Anni Koubek, Quality Austria, Avstrija
Quality beyond ISO 9001 - "agile quality management"
Peter Kunc, Institut SCIENTIS, Slovenija
How to overcome resistance to change
Alexander Linczényi, Renata Nováková, Faculty of Material Sciences and Technology in Trnava, Slovaška
Crisis of Quality Management

Potrebne kompetence za vodenje kakovosti in kakovostno vodenje v digitalni dobi

Hans-Jürgen August, Siemens Convergence Creators, Avstrija
Quality Management 4.0: Skills and Competencies to Master the Challenge
Živa Cotič, Jani Zupan, Profil d.o.o., Slovenija
Quality recruitment in digital era
Elizabeth M. Keim, Managing Partner, Integrated Quality Resources, LLC, ZDA
Changing Competencies for the Quality Professional to Succeed in the Future
Miha Klinar, Gigodesign, Slovenija
KCDM project: Achieving Business Excellence Through Design
Jelica L. Lajovic, Aleš Mikeln, Iskratel, Vzajemna, Slovenija
The increase of employee's engagement and quality of processes with targeted management
Ondřej Landa, Inventa Ltd, Prague, Češka
Three post-Druckerian paradigm shifts in management - implications for Digital Era competencies
Lars Sörqvist, International Academy for Quality (IAQ), Švedska
Integrated management of quality, digitalization and innovation
Willy Vandenbrande, QS Consult, Belgija
Will the Quality Profession Survive the Digital Revolution?

Standardi, programi in orodja kakovosti

Kristin Case, PE CaseConsults, ZDA
ISO 9001:2015 - Efficient Transition to an Effective System
Nigel H. Croft, ISO/TC176/SC2 (Quality Systems), Združeno kraljestvo
The new era of management system standards - contributing to the UN's sustainable development goals for 2030
Li-Fei Chen, Wei-Chia Huang, Dimitri Cayard, Chao-Ton Su, National Tsing Hua University, Tajvan
Using Clustering Analysis and SN Ratio to Classify Quality Attributes in the Kano Model: An Empirical Study
Ömer Özkan, Petkim Petrochemicals Inc., Turčija
Implementation of ISO 9001 Quality Management System 2015 Revision in Petrochemical Sector
Harnek Singh, Asia Pacific Quality Organisation, Singapur
ISO 9001 QMS Standard: A Key Building Block for Business Excellence

Informacijska podpora kakovosti

Aleš Brglez, David Dokl, Matej Mogilnicki, Gorenje d.d., Slovenija
Failure rate forecasting as tool for quality improvement and cost reduction
Miran Novak, Informatika, Slovenija
Ali pridobitev certifikata ISO/IEC 27001 zagotavlja informacijsko varnost in zakaj ne?
Darja Perko, Eurotronik Kranj d. o. o., Slovenija
iTool for quality improvement and optimization of working processes in health-care institutions
Dejan Podgoršek, IBM Slovenija, d.o.o., Slovenija
Cognitive manufacturing and Industry 4.0
Mikko Rajala, Henri Jarrett, Jukka-Matti Turtiainen, Aalto University, Finska
A Blended Learning Approach to Lean Six Sigma Green Belt Education for European Students
Borut Rihtaršič, Alojzij Sluga, Litostroj Power d.o.o., Slovenija
Quality management in the era of IoT & Big Data: a case study in ETO company
Ivan Vidaković, Microsoft Croatia, Hrvaška
Quality Challenges with Digital transformation

Kakovost in okolje - krožno gospodarstvo

Miroslav Drljača, Aviation Airport Academy & Croatian Quality Managers Societ, Hrvaška
Effective Waste Management As Part of The Concept of Circular Economy
Ali Serdar Gültekin, Serhat Gümüş, TUSAS Aerospace Industries Inc, Turčija
Product Development Capability Assessment in Aerospace Projects
Albin Kälin, Marko Krajner, EPEA Switzerland GmbH (CEO), Švica
Cradle to Cradle
Narayanan Ramanathan, SRF Limited, Indija
Societal Quality: The Means to Thriving in a Healthy Planet
Aleš Ugovšek, Barbara Šubic, M SORA d.d., Slovenija
Wooden windows in circular economy

EOQ Product Portfolio

Onur Seçkin, Turkish Standards Institution, Turčija
COC - COB Certification Scheme
An Kint, Flemish Quality Management Centre, Belgija
Body of knowledge
Zoran Lekič, Slovenian Association for Quality and Excellence, Slovenija
National Quality Mark Recognized by EOQ
Patrick Mongillon, France Qualité, Francija
Quali'Bord
Thomas Votsmeier, German Society for Quality, Nemčija
EOQ personnel certification - scheme development activities and recognition status at EA
Gregory H. Watson, Business Excellence Solutions, Ltd., Finska
Continual Improvement Model Update

EOQ / SINO Forum

Niklas Blomqvist, Swedish Association for Quality (SEAQ), Švedska
What is quality going to be in the future?....global perspective...
Peng Lihua, Ding Yuankang, Yang Kun, Qingdao Winxin Bus Company of Jiaoyun Group, Kitajska
High-quality Service Contributes to Excellent Brand
Geert Roelens, G@speak, Belgija
Quality Made in China - is this the New Normal?
Xu Jiangming, Jia Weijiang, Nuclear Power Institute of China, Kitajska
Practice of Quality Assurance for Nuclear Power Research Project Base on Merging Quality Management System