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Slovenščina EOQ Congress


Timing and location of meetings, plenary sessions and Sectors&Themes modules

TUESDAY, October 10, 2017



Workshop 1

Quality&Business Performance

Gregory H. Watson
Managing for Quality Instead of Merely Managing Quality - Improving the Quality of Business

Workshop 2


Ramanathan Narayanan, Roman Kunič
Quality Management in the Service of Planet Earth

Workshop 3


Fernando Sierra
Quality & SME: Experiences from the Basque Country (Spain)

Richard Keegan
Understanding Simple Lean - how to use some effective and powerful proven tools

19.30 Welcome party, hotel Toplice

WEDNESDAY, October 11, 2017


09.00-10.30 Opening ceremony, welcome speaches, 3 lectures - key note speakers    
10.30-11.00 Break
11.00-12.30 4 lectures - keynote speakers
12.30-14.30 Lunch break


14.30-16.00 Public / governmental Healthcare Industry Energy Small and Medium
16.00-16.30 Break


16.30-18.00 Digital Agenda and
Industry 4.0
Transformation and
Change Management
Competencies Required for
Managing Quality and Quality
Management in the Digital Era
Quality -
Environment -
Circular Economy
EOQ product portfolio
20.00 Gala dinner, hotel Toplice

THURSDAY, October 12, 2017


09.00-10.30 Public / governmental Healthcare Industry Energy Small and Medium
10.30-11.00 Break


11.00-12.30 Quality Standards,
Programmes, Tools
From Quality to
Excellence - Models of
Competencies Required for
Managing Quality and Quality
Management in the Digital Era
IT solutions for
Quality Support
12.30-14.30 Lunch break


14.30-16.30 4 lectures - keynote speakers, Closing ceremony


List of abstracts


Maryam Al Hamadi, Ministry of Cabinet Affairs, UAE
An integrated model to improve competitiveness in the public sector - UAE National Agenda and Performance Management Framework
Violeta Bulc, Slovenia
Tim Cole, Internet-Publizist, Germany
Digital Transformation - 3 really big trends, 4 action fields and 3 lessons learned
Joseph A. DeFeo, Juran Institute, USA
Quality Leadership in a Nanosecond
Dong Mingzhu, GREE Electric Appliances Inc. of Zhuhai, China
Guarantee of Quality is the Social Responsibility for an Enterprise
Tory Johnson, IBM Systems, USA
Quality Driven Business Transformation: What You Don't Know
Noriaki Kano, Tokyo University of Science, Japan
Quality Theory as a tool from Customer Satisfaction to Customer Delight
Patricia C. La Londe, ASQ, USA
Rising Economics Power of Quality
Benedikt Sommerhoff, DGQ, Germany
Manifesto for agile quality management
Velimir Srića, University of Zagreb, Croatia
Quality Management in the Digital Era
Gregory H. Watson, Business Excellence Solutions, Ltd., Finland
Quality Drives Efficiency



Marilyn Dyason, The Wheelhouse, UK
The Impact of Technological Advances on the Quality of Justice
David Gil, Patrick Palmier, Celine Depiere, Chargé d'études ITS au Cerema Nord-Picardie, France
Concept of « In Vivo » Evaluation to exceed Deming Wheel methodology
Mohammad Habib, Ministry of Cabinet Affairs, UAE
Government Excellence System - Sustainability and outcomes impact on the Future of the Government Organizations
David Hutchins, International Quality College, UK
Quality without Borders
Milan Hutyra, Technical University of Ostrava, Czech Republic
Quality of university and comprehensive approach to its assessment
Karmen Kern Pipan, Jurij Bertok, Igor Kotnik, Ministry of Public Adminitration of Republic Slovenia
Challenges and Experiences of Pilot Project Big Data in Ministry of Public Administration
Nina Langerholc Čebokli, Ministry of Public Adminitration of Republic Slovenia
Partnership for Change Programme
Hakan Simsek, Onur Erdogan, Nesibe Ozen Cinar, Fatih Tekmen, TÜBİTAK BİLGEM Software Technologies Research Institute, Turkey
An Industrial Experience in CMMI L5 Improvement Opportunity: Implementing Usability
Xin Sun, Jiankun Zhao, Qing Lu, China Association for Quality, China
Status of Chinese Manufacturing Enterprises: Based on Quality Management Surveys
Zhang Cui-hua, Li Chun-yu, Shi Quan-jie, I.E. Project Center, Department of Industrial Engineering, School of Business Administration, Northeastern University China, China
Research on Logistics Service Quality Control Considering Reference Dependence and Fair Concern under Demand Update


Grace Brannan, Christopher Stewart, Campbell University School of Osteopathic Medicine, USA
The Role of Technology in the Quality Improvement Training of Medical Trainees: A Critical Review
Gerd Hartinger, Geriatric Health Centres of the city of Graz, Austria
Success Story of the Geriatric Health Centres of the city of Graz
Karmen Janša, Aleksander Stepanović, Janez Poklukar, Splošna Bolnišnica Jesenice, Slovenia
Electronic Consultation between Family Doctor and Clinical Specialist - Presentation of Pilot Project in Gorenjska Region
Karmen Janša, Aleša Lotrič Dolinar, Petra Došenović Bonča, Jurij Stariha, Jesenice General Hospital, Slovenia
Assessing the cost of diabetes mellitus related acute cardiovascular events in Slovenia: Building the evidence base for improved treatment and disease management practices
Sandra Jerebic, Mojca Strgar, Jesenice General Hospital, Slovenia
Burnout Syndrome - An Indication of Organizational Climate and Culture
Shogo Kato, National Center for Child Health and Development, Japan
A Method for Standardization of Rehabilitation Interventions
Jana Lavtižar, Jesenice General Hospital, Slovenia
Hand hygiene - E education
Glenn Mazur, QFD Institute, ICQFD, USA
ISO 16355 for Digital Health Records
Breda Pavlenč, Tanja Pristavec, Jesenice General Hospital, Slovenia
Involving employees in the improvement process-a key factor in ensuring the continued growth of quality in organizaciji
Brigita Putar, Jernej Tomšič, Topolsica Hospital, Slovenia
Integration and control of implemented quality measures, risks and objectives
Polonca Rihtaršič, Zorica Panić, Tjaša Čebašek, Jesenice General Hospital, Slovenia
The approach to early detection and prevention of traumatologist's patients status
Charlotte J Roberts, ICHOM, Hamilton House, UK
The International Consortium for Health Outcomes Measurement: Standardised outcomes that matter most to patients
Satoko Tsuru, Akira Shindo, Shizuka Morimatsu, Kumiko Sudo, Akihide Masumoto, Miho Omori, The University of Tokyo, Japan
Change management for Productivity Improvement in Hospital using Structured Documentation System for Nursing


Matthew Barsalou, BorgWarner Turbo Systems Engineering GmbH, Germany
Ten Tips for Root Cause Analysis
Nataša Gladovič, Rajko Novak, Atlantic Grupa, Slovenia
From Quality to Excellence - an example from the food industry
Eik Harald, Glencore Nikkelverk AS, Norway
Harald Eik, Glencore Nikkelverk AS - Norway
Robert Hofmann, Sophie Gröger, Chemnitz University of Technology, Germany
Increasing value of measuring data – Efforts to preventive quality assurance systems (PQAS)
Jing Quan, Li Jingyuan, China academy of launch vehicle technology, China
Research on Application of Aerospace Product Successful Data Envelope analysis
Nina Kandler-Schmitt, Andrássy Universität Budapest, Hungary
Risk-oriented Supply Chain Quality Management
Vadim Lapidus, Alexander Grachev, Alexei Olukhov, «Centr Prioritet», Russia
Quality Lean Management System (QLMS)
Jaroen Mertens, Faurecia, Spain
Rok Sobočan, Tricikel, d.o.o., Slovenia
Enterprise management system
Naya von Randow, Arne Ramm, Robert Dust, Technical University of Berlin, Germany
Preventive Quality Management for mobility services using data analytic methods
Yang Shuangjin, Li Jingyuan, Wang Liwei, China academy of launch vehicle technology, China
Innovation and practice of aerospace products closed loop problem solving management
Zhang tao, Beijing institute of space long march vehicle, China
The development and historical retrospection of Space systems-Closed Loop Problem Solving Management


Ogun Basgoz, Mitas Energy and Metal Construction Inc., Turkey
Importance of Control Stages in Quality Control
Bogdan Blagojevič, Marjan Eberlinc, Franc Žlahtič, Plinovodi d.o.o., Slovenia
Quality Control of Calorific Value and Relative Density of Natural Gas in the Slovenian Transmission System
Fan Yuan, Wen Yi, Nuclear Power Institute of China, China
Evaluation of Design Process Capacity Based on SPC
Peter Hvastja, Energetika Ljubljana, Slovenia
How to involve the employees in process thinking
Siret Kegel, Elektrilevi OÜ, Estonia
Smart Grid in Customer Service
Kristijan Koželj, Damjan Bobek, Anton Kos, Elektro Celje, d.d., Slovenia
Involving consumers in the programmes of consumption adjustment by using dynamic tariffing within the European project FLEX4GRID
Lu Yeming, Nuclear Power Institute of China, China
The digital technology development in Instrument and Control system of nuclear power plant
Mateja Nadižar Svet, Peter Baloh, Elektro Gorenjska, d .d., Slovenia
EFQM model as the key strategic and operational tool towards the digital era
Marta Svoljsak Jerman, Alenka Ott Saponia, Marko Rozman, Petrol d.d., Ljubljana, Slovenia
Quality with Regard to the Sustainable Development Methodology
Yong Hui, Nuclear Power Institute of China, China
Analysis of the Creating of Corporate Quality Culture

Small and Medium Enterprises

Daniela Barajas Cicourel, Universidad Autónoma de Guadalajara, Mexico
Anti-Bribery Evaluation of Business Associates Through Expert Systems
Manfred Fehr, Federal University, Institute of Geography, Brazil
Objective scoring models measure quality as fraction of excellence
Luis Miguel Fonseca, José Pedro Domingues, ISEP-IPP - School of Engineering Polytechnic of Porto, Portugal
Leading Quality in the 21st Century: profiles of Quality and Organizational Excellence Managers
Aleš Gačnik, Mihály Vörös, University of Primorska, Department of Cultural Tourism, Slovenia
Protected Food & Wine Products as Driving Forces of Gastronomic Tourism Development in Slovenia and Hungary
Robert Hierl, Leadership-Services, Germany
Via Industry 4.0 to excellent Products & Processes
Richard Keegan, Enterprise Ireland, Ireland
Lean- But, not as we know it! - The Irish Experience
Vidosav D. Majstorović, Mirjana Velimirović, Marija Glišić, Nemanja Gligorijević, Vladeta Bošković, Oliver Stanarević, Milan Rančić, University of Belgrade, Serbia
ISO 9001: 2015 AS A BASIS FOR QUALITY IMPROVEMENT IN SMEs - Case Studies from Serbia
Arben Memo, Ermal Çifligu, Leonat Luli, Besmir Zanaj, Dep. of Chemistry, Faculty of Natural Sciences, Tirana University, Albania
Quality & IMS knowledge-based system build on TWiki platform
Patrick Mongillon, AQM Conseil, France
Rexcelys Global Performance Assessment for SME's
Gentian Muça, Leonat Luli, Enilda Lama, Arben Memo, European Quality Safety Control, Certifying Body, Albania
The role of the Quality Manager in developing economies for transforming the organisations towards excellence using the new requirements of ISO 9001:2015 Model
Fernando Sierra, EUSKALIT, Basque Foundation for Excellence, Spain
Key element for SME's competitiveness


Digital Agenda and Industry 4.0

Elmer Corbin, ASQ, USA
Transforming Healthcare and Improving Lives with IBM Watson Cognitive Technology
Falk Behmer, Roland Jochem, Jan Zedel, Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK, Germany
Planning the Quality Management Organization with the Systematic Support of a Web Application
Rožle Penca, Smart Factory, Slovenia
Smart factory: experience from IKEA
Igor Lekše, Janez Sluga, TPV d.o.o., Slovenia
Automatization of internal logistic using automatic guided vehicles
Wang Guohua, Nuclear Power Institute of China, China
Informatization and Quality Management

From Quality to Excellence - Models of Excellence

Manon Duclos, Jean-Claude Savard, Quebec Society for Quality (MQQ), Canada
Achieving excellence with structured networking: A Canadian Case Study
Tamas Kasza, International Consultant Association, Hungary
The excellent sales model
Isaac Sheps, Central committee for MSS, the Standards Institution of Israel, Israel
Quality management and Organization success
Mohit Singh, Mahavir P. Tiwari, Quality Council of India, an autonomous body of Ministry of Commerce & Industry, Government of India, Institution of Engineers Building, India; Bahadur Shah Zafar Marg, India
Zero Defect Zero Effect (ZED) Maturity Assessment Model
Kristina Zgodavova, Oto Hudec, Iveta Paulova, Technical University of Kosice, Slovakia
The Impact of the Organization Management System Model on its Level of Excellence: The Case of Slovakia

Transformation and Change Management

Juhani Anttila, Kari Jussila, International Academy for Quality (IAQ), Finland
Out of the crisis of the quality profession: The new renaissance in the quality discipline
Francisco Aguilera Lozano, Faurecia, Spain
Pragmatic quality
Mila Božič, BE-i Institute, Slovenia
QP - Becoming an inspiring Leader to transform Quality
Anni Koubek, Quality Austria, Austria
Quality beyond ISO 9001 - "agile quality management"
Peter Kunc, Institut SCIENTIS, Slovenia
How to overcome resistance to change
Alexander Linczényi, Renata Nováková, Faculty of Material Sciences and Technology in Trnava, Slovak Republic
Crisis of Quality Management

Competencies Required for Managing Quality and Quality of Management in the Digital Era

Hans-Jürgen August, Siemens Convergence Creators, Austria
Quality Management 4.0: Skills and Competencies to Master the Challenge
Živa Cotič, Jani Zupan, Profil d.o.o., Slovenia
Quality recruitment in digital era
Elizabeth M. Keim, Patricia C. La Londe, Managing Partner, Integrated Quality Resources, LLC, USA
Changing Competencies for the Quality Professional to Succeed in the Future
Miha Klinar, Gigodesign, Slovenia
KCDM project: Achieving Business Excellence Through Design
Edita Krajnovič, Mediade d.o.o., Slovenia
Dynamic Growth of People and Organisaton: Innovation from Slovenian Practice
Jelica L. Lajovic, Aleš Mikeln, Iskratel, Vzajemna, Slovenia
Goal-oriented leadership for better employee commitment and quality processes
Lars Sörqvist, International Academy for Quality (IAQ), Sweden
Integrated management of quality, digitalization and innovation
Franjo Štiblar, Faculty of Law, University of Ljubljana, Slovenia
Quality management and managing quality in banking (financial) sector
Willy Vandenbrande, QS Consult, Belgium
Will the Quality Profession Survive the Digital Revolution?

Quality Standards, Programmes, Tools

Kristin Case, PE CaseConsults, USA
ISO 9001:2015 - Efficient Transition to an Effective System
Nigel H. Croft, ISO/TC176/SC2 (Quality Systems), UK
The new era of management system standards - contributing to the UN's sustainable development goals for 2030
Li-Fei Chen, Wei-Chia Huang, Dimitri Cayard, Chao-Ton Su, National Tsing Hua University, Taiwan
Using Clustering Analysis and SN Ratio to Classify Quality Attributes in the Kano Model: An Empirical Study
Burcu Devrim İçtenbaş, Atılım University, Turkey
Six Sigma in higher education: A case study from Turkey
Ömer Özkan, Petkim Petrochemicals Inc., Turkey
Implementation of ISO 9001 Quality Management System 2015 Revision in Petrochemical Sector
Harnek Singh, Asia Pacific Quality Organisation, Singapore
ISO 9001 QMS Standard: A Key Building Block for Business Excellence

IT Solutions for Quality Support

Aleš Brglez, David Dokl, Matej Mogilnicki, Gorenje d.d., Slovenia
Failure rate forecasting as tool for quality improvement and cost reduction
Evgen Jamnikar, Simon Feldin, Brihteja d.o.o., Slovenia
Employee lifecycle with Identity Management
Miran Novak, Informatika, Slovenia
Does the Possession of ISO/IEC 27001 Certificate guarantee the Information Security, and why not?
Darja Perko, Eurotronik Kranj d. o. o., Slovenia
iTool for quality improvement and optimization of working processes in health-care institutions
Dejan Podgoršek, IBM Slovenija, d.o.o., Slovenia
Cognitive manufacturing and Industry 4.0
Mikko Rajala, Henri Jarrett, Jukka-Matti Turtiainen, Aalto University, Finland
A Blended Learning Approach to Lean Six Sigma Green Belt Education for European Students
Borut Rihtaršič, Alojzij Sluga, Litostroj Power d.o.o., Slovenia
Quality management in the era of IoT & Big Data: a case study in ETO company

Quality - Environment - Circular Economy

Miroslav Drljača, Aviation Airport Academy & Croatian Quality Managers Societ, Croatia
Effective Waste Management As Part of The Concept of Circular Economy
Ali Serdar Gültekin, Serhat Gümüş, TUSAS Aerospace Industries Inc, Turkey
Product Development Capability Assessment in Aerospace Projects
Albin Kälin, Marko Krajner, EPEA Switzerland GmbH (CEO), Switzerland
Cradle to Cradle
Ramanathan Narayanan, SRF Limited, India
Societal Quality: The Means to Thriving in a Healthy Planet
Julia Schmitt, Erik G. Hansen, Institute for Integrated Quality Design (IQD); Johannes Kepler University Linz
Circular Economy: A process view on developing high quality products
Aleš Ugovšek, Barbara Šubic, M SORA d.d., Slovenia
Wooden windows in circular economy

EOQ Product Portfolio

Onur Seçkin, Turkish Standards Institution, Turkey
COC - COB Certification Scheme
An Kint, Flemish Quality Management Centre, Belgium
Body of knowledge
Zoran Lekič, Slovenian Association for Quality and Excellence, Slovenia
National Quality Mark Recognized by EOQ
Patrick Mongillon, France Qualité, France
Thomas Votsmeier, German Society for Quality, Germany
EOQ personnel certification - scheme development activities and recognition status at EA
Gregory H. Watson, Business Excellence Solutions, Ltd., Finland
Continual Improvement Model Update

EOQ / SINO Forum

Niklas Blomqvist, Swedish Association for Quality (SEAQ), Sweden
What is the future of Quality, Global perspective .....
Peng Lihua, Ding Yuankang, Yang Kun, Qingdao Winxin Bus Company of Jiaoyun Group, China
High-quality Service Contributes to Excellent Brand
Geert Roelens, G@speak, Belgium
Quality Made in China - is this the New Normal?
Xu Jiangming, Jia Weijiang, Nuclear Power Institute of China, China
Practice of Quality Assurance for Nuclear Power Research Project Base on Merging Quality Management System